Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...
download as pdf Fax Campaign : Fax campaign is used for Bulk Fax Marketing, To Create New Fax Campaign following steps are required Login as into ICTFax Fax Portal Open the navigation menu and select “Campaign” Click on Create Fax campaign button from top left corner...
