Support
ICTFax offers support to its users in different ways ,
Providing User Guides, FAQS, Videos and Screenshots of ICTFax as well as offering support services through support ticket system
ICTFax sp edition User Guide
ICTFax User guide to help users
ICTFax sp edition Admin Guide
ICTFax Admin guide to help Admins
ICTFax sp edition Tenant Guide
ICTFax Tenant guide to help Tenant
Create DID & assign
Create DID & assign it to specific User
Creation of Tenant & User
Creation of Tenant & User with Permissions
Hipaa Compliance & Retention
How Hipaa Compliance/Encryption and Retention works
Watching the server as well as the software
When fax carries clinical or contractual documents, a server that is merely up is not the same as a server that is working. A certificate that expired overnight, a gateway that stopped registering, a disk with no room to write the next transmission, none of those announce themselves to the person sending the fax.
Monitoring is part of the yearly support plan. It checks the machine from the outside and runs an agent on it reporting every minute, and it opens a ticket on your account when something critical breaks. The detail is here, including what it deliberately stays quiet about.