Related guides

• ICTFax admin guide
• ICTFax user guide
• How to set up email to fax

ICTFax Tenant Guide

ICTFax is a multi-tenant fax portal. As a tenant, you manage your own users, DID numbers, caller IDs, and fax limits independently from other tenants. This guide covers every feature available to the tenant role.

Table of Contents

• 1. Dashboard
• 2. Send Bulk Fax (Campaigns)
• 3. Send Single Fax
• 4. Receive Fax / Inbound Fax
• 5. Contacts Management
• 6. Fax Documents
• 7. My DIDs (Fax-to-Email)
• 8. My CIDs
• 9. Administration
• 10. Configuration
• 11. Reports

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1. Dashboard

After login, the Dashboard shows your tenant-level System Statistics: total outbound faxes sent, inbound faxes received, assigned DID numbers, and users under your account. The recent outbound fax table lets you monitor the latest jobs at a glance.

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2. Send Bulk Fax (Campaigns)

Fax campaigns let you send a single fax document to a large contact list in one operation.

Steps to create a campaign

1. Open the navigation menu and select Send Bulk Fax.
2. Click Create Fax Campaign.
3. Enter a campaign title and choose the fax document.
4. Select the contact group you want to send to.
5. Set the number of retries and calls per minute, then save.
6. Click Start to launch the campaign.

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3. Send Single Fax

Send a one-off fax to a single recipient directly from the portal.

Steps to send a single fax

1. Select Send Single Fax from the menu.
2. Click New Outbound Fax.
3. Enter the fax title and upload your fax document.
4. Enter the recipient’s phone number.
5. Select your Caller ID and the number of retries, then submit.

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4. Receive Fax / Inbound Fax

All faxes sent to your DID numbers appear in Receive Fax / Inbound Fax. You can download any received fax by clicking the download icon next to it.

Setting up Fax-to-Email forwarding

1. Go to My DIDs and click the forward arrow for the DID you want to configure.
2. Select Fax to Email under Forward DID.
3. Enter the email address to forward faxes to, then save.
4. From this point, any fax received on that DID is automatically emailed to the configured address and also appears in the Receive Fax list.

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5. Contacts Management

Contact Groups

Create contact groups to use as recipient lists in your fax campaigns.

1. Go to Contacts > Groups.
2. Click Add Group.
3. Enter the group name, upload a CSV of contacts, add a description if needed, then save.

Individual Contacts

1. Go to Contacts > Contacts.
2. Click Add Contact.
3. Enter the contact’s first name, last name, phone number, email, and any optional address or custom data, then save.

Contact DNC (Do Not Contact)

Add numbers to the DNC list to block them from receiving faxes in any campaign you run. The system checks this list automatically before every send.

1. Go to Contacts > Contact DNC.
2. Click Add DNC, enter the phone number, and save.

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6. Fax Documents

Upload and organize your fax documents. Each document can be reused across multiple campaigns and single sends.

1. Go to Fax Documents.
2. Click Add Document.
3. Enter a document name, upload the file, and select the quality (Standard, Fine, or Super Fine).

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7. My DIDs (Fax-to-Email)

Your assigned DID numbers are listed under My DIDs. Each DID can receive incoming faxes, and you can forward any DID to an email address.

1. Go to My DIDs.
2. Click the forward arrow on a DID.
3. Select Fax to Email, enter the destination email, and save.

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8. My CIDs

My CIDs shows the caller ID numbers assigned to your tenant account. These are the numbers that appear on a recipient’s fax machine when you send outbound faxes. Select a CID when you set up a single fax or campaign.

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9. Administration

Branding

Set your own company name and logo so that your users see your brand when they log in.

1. Go to Administration > Branding.
2. Enter your domain name, company name, and footer text.
3. Upload your logo, then save.

User Management

As a tenant, you can create users who share your fax resources (page limits, DID numbers, trunks). Users you create can send and receive faxes but cannot manage tenant-level settings.

1. Go to Administration > User Management.
2. Click Add User.
3. Enter the user’s name, login email, password, and phone number.
4. Select the User role and choose your tenant from the tenant list, then save.

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10. Configuration

Fax Settings

Configure fax-specific options for your tenant account, including the fax retention period (how long ICTFax stores your received faxes), default fax quality, and other transmission parameters.

1. Go to Configuration > Fax Settings.
2. Set the retention period and any other parameters you want to change, then save.

Cover Page

When you enable the cover page, ICTFax prepends a header to every outbound fax showing your contact details (Send By, Send To, Phone, Date, Subject) before the actual document.

1. Go to Configuration > Cover Page.
2. Enable the cover page and fill in the default sender details, then save.

Announcement

Post a notice that your users see when they log in to the portal. Useful for service updates or maintenance windows.

1. Go to Configuration > Announcement.
2. Enter your message and an optional expiry date, then save.

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11. Reports

CDR Reports

The CDR report shows the full send/receive history for your tenant account: timestamps, statuses, usernames, destination numbers, and page counts. Export the data to CSV for external analysis.

1. Go to Reports > CDR Reports.
2. Filter by date range or user, then click Export to download the CSV.

System Activities

System Activities records all actions taken within your tenant account: user logins, configuration changes, user additions and removals. Review this log to audit changes or investigate issues.

1. Go to Reports > System Activities.
2. Browse or filter by date or user to find the events you need.