BLOGS

Call center software for healthcare is best for organizations that are interested in using ICT as stand-alone phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free...

ERP is a type of software system that lets you run your entire company, covering finance, development, distribution network, services, procurement, and more procedures. In this article, we will discuss Top, best and open source ERP systems. History of ERP and...

Extended Reality (XR) Extended Reality (XR) is an abstract concept that includes all the different technologies that improve our senses, whether they give us additional knowledge about the real world or create us to enter truly unreal, virtual worlds. This includes...

A contact center, also known as a customer interaction center or an e-contact center, is a centralized point of contact for all customer communications through multiple networks. Their main goal is to provide reliable and effective technical support, customer care,...

Open-source software has a leading role in emerging present Information and communication technologies (ICT), Following is a list of top-rated, mature, and reliable open source applications that revolutionized the communication concepts. We have tried our best to...

You're wasting precious time, money, and effort if your agents are still manually dialing numbers from a list. Nowadays, the power of a predictive caller relies on customer service call centers, debt collection teams, sales teams, market research firms, and...

The present age of today is blessed by the miracle of technological advances. Computers are one of these miracles that have made our life easier, faster, and more enjoyable. Computers are a groundbreaking technology that has really altered human civilization's path....

Our white-label fax software service helps you under your own brand to launch an extremely efficient and robust fax solution.  No "powered by" here. As your real white label partner, ICTFAX is pleased to work in the background. How white-labeling works White-label...

To get leads in today's market, it is important to reduce unnecessary costs with a lean, profitable corporation that produces consumers feel confident about doing work with you. Consumers are searching for eco sound goods and give priority to companies who recognize...

While communicating with my new customers in last 10 years, The top questions that I faced, were related to Voip Provider . The customer with previous experience with voip face no issues selecting and configuring a Voip Provider however It was really a difficult task...

OpenSIPS is a versatile and open-source SIP server that supports functions like SIP routing, load balancing, NAT traversal, registrar services, and integration with other VoIP platforms like Asterisk. It's well-suited for medium to large-scale deployments. 1. Install...

The Best Open Source Data Center And Cloud Software   Nginx Nginx is a free and open-source web server. It is a very fast web server written by Igor Sysoev a Russian software engineer. The main focus of this web service is to provide high concurrency,...

ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast uses an open-source asterisk gateway in the back end. ICTBroadcast is a unified broadcasting communication software solution, it broadcast sms, voice, email, and fax. ICTBroadcast...

The differences between multi-user and multi-tenant systems are pointed out in this section. While user and tenant terms may be replaceable in some cases. What is Multi-User Software A multi-user software of system allows the permission of multiple users for accessing...

 Fax Campaign : Fax campaign is used for Bulk Fax Marketing, To Create New Fax Campaign following steps are required Login as into ICTFax Fax Portal Open the navigation menu and select “Campaign” Click on Create Fax campaign button from top left corner Create Fax...